Coventry, West Midlands, CV1 1NQ 02476 634 710
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Job Vacancies

Operations Manager

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Main responsibilities of the job (Duties): 

Implementation, in conjunction with others, of the requirements of the Centre Manager, the Landlord and its surveyors. Supporting the Centre Manager and providing cover for periods of leave.

Health and Safety

  • To ensure Health and Safety / Fire standards are met, statutory obligations are maintained, documentation implemented and communicated for the centre, car park, it’s tenants, members of the public and staff to ensure compliance
  • Implement and manage internal compliance systems and carry out necessary Risk assessments
  • Ensure annual / rolling audits are completed for health & safety, environmental and fire requirements and any actions completed
  • Provide task / emergency plan related training to centre personnel and tenant staff
  • Complete periodic updates / accuracy reviews of the evacuation and emergency plans
  • Implement procedures to the Centre & Car Parks to comply with lease and statutory requirements
  • Regular and effective liaison with local government authorities – environmental health, fire authority, building control and tenants on all matters relating to the site
  • Co-ordinate all contractors activity, from shop fit-outs to enhancements and ensure compliance to policies and minimal disruption is caused to the centre.
  • Complete additional training that may be beneficial to the role


  • Implement and manage daily processes, inspections and checks to ensure the centre is operating at a high standard
  • To be responsible for the reactive and planned maintenance and repair of the building and services, plant machinery and equipment
  • Ensure a full Planned Preventative Maintenance (PPM) schedule is co-ordinated, managed, recorded and up to date on a monthly basis.  Provide updates to the Centre Manager
  • Ensure all records are implemented and up to date
  • Investigate and implement new initiatives and improved working practices
  • Manage and respond to any customer complaints and queries either by email, telephone or face to face
  • Ensure the tenants handbook and shop fit guide is maintained, managed and up to date
  • Implement, record and report on tenants inspections to be completed annually


  • Manage, monitor and record utility usage and costs
  • Implement an energy reduction plan if required and ensure adherence to the Landlords objectives and policies for refuse, sustainability, energy and ISO 14001 certification
  • Undertake the environmental audits and implement the centre waste strategy, waste audits  and monitoring of waste including KPI’s
  • Provide guidance, education, training on initiatives, good practice, procedures to raise awareness
  • Devise and implement an annual sustainability project including annual award entries


  • Implement, review and manage key performance indicators for security, cleaning, refuse, maintenance ensuring standards, hours, staffing etc are delivered


  • Input into the creation of centre and car park budgets
  • Liaise with the Centre Manager regarding financial spend for reactive and PPM works
  • Raise PO’s and process invoices when required

Candidate Requirements:

  • Excellent Communicator
  • IT Literate to include Windows Office
  • Ability to work under pressure
  • Organisational Skills
  • Experience of quality, health and safety, fire and environmental policies and procedures
  • IOSH qualified
  • Flexible approach to working hours, including working weekends on a Rota basis and sometimes being on call


  • Previous Operations Manager / retail experience desirable
  • Competency in report writing
  • Experience of the tendering and procurement of contracts
  • First Aid qualification

Additional Requirement:

  • Any other reasonable duties that may be required, and which are considered by the Centre Manager, managing agent or Landlord to be consistent with the status and the general responsibilities of the post


On-site –West Midlands, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.


Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Security Officer

Lower Precinct Logo

Job Overview

  • To protect our customer’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and any subsequent changes.
  • Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
  • To undertake additional training to ensure continuous self-development.

Main Duties


  • To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
  • Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI’s).
  • Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
  • To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
  • Comply with legal obligations and safety requirements of the role.
  • Follow instructions and procedures appropriately without unnecessarily challenging authority.
  • Work in a systematic, methodology and orderly way.


  • Fully and satisfactorily complete all required competency training.
  • To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
  • Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
  • You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

  • Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
  • Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
  • Use common sense and initiative by immediately involving others if a situation appears to become threatening.
  • To maintain professional conduct in the face of difficult situations and challenging customers.
  • Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
  • Keep to schedules and demonstrate commitment to Mitie and the Client.
  • To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).
  • To call emergency services and Communication Centre to report all incidents.

What we are looking for

  • Previous Security Experience
  • SIA License
  • SC Clearance desirable

Job Types: Full-time, Permanent

Salary: £10.00-£10.90 per hour


  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Life insurance
  • On-site parking
  • Store discount
  • Wellness programme


  • 12 hour shift
  • Day shift
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Coventry, CV1: reliably commute or plan to relocate before starting work (required)


  • security: 1 year (preferred)


  • SIA (preferred)

Work Location: One location


Click HERE to apply!

Pay rate: £10.90 per hour

Hours: 35 hours per week

Job Overview

Deliver excellent service standards for the delivery of routine planned and periodic cleaning for a Mitie customer. Ensure the contract service delivery is of a high standard, meeting all SLA agreements whilst adhering to the cleaning schedules.

Main Duties

  • To undertake successfully all training required to deliver the cleaning role.
  • Individuals will be required to work within a team and can work under their own initiative.
  • Adhere to all Mitie Quality, Safety, Health and Environmental policies and procedures.
  • Maintain the designated area to an agreed level of cleanliness in line with the Contract and relevant SLA’s, carrying out all daily weekly and periodic tasks as directed by the Cleaning Supervisor.
  • Ensure that the service is delivered effectively and efficiently to a high standard.
  • To ensure all equipment is kept clean, well maintained and is a safe working order.
  • To have a full knowledge and understanding of the designated cleaning area, including the agreed work specification and time allocated to facilities.
  • To have a full working knowledge of all cleaning equipment, materials and approved chemicals used by Mitie.
  • To build positive and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously improve and exceed expectations.

What we are looking for

  • Cleaning experience is preferred however training can be provided.
  • Reliable and hardworking with a professional attitude.
  • Ability to work to a schedule and as part of a team.
  • Capable of working to their own initiative where appropriate.
  • Be open and honest.
  • Be self-driven and determined.
  • Strive for continuous improvements in service delivery.

Click HERE to apply!